1. Always check if someone has an active subscription or not before talking to them. If he/she didn't, it means it is a potential sale, so you should do your best never to break the dialogue before he/she is happy, which means:

* Never say no, it is not possible when they are talking about a function that will contact you later or that it is not a fault that we have at the moment, but it is a good idea, so I suggest adding it to our function request:

https://www.nowinstore.com/feature-requests

* Never send a link to help them:

- If they are already using our platform and it is a question about how to do something, please explain or, better yet, DO IT FOR THEM AND RECORD it, then send them the video.

- If they are not a current user, please explain to them, then you can provide videos for reference later. Here's our YouTube page: https://www.youtube.com/channel/UCLhEVMO_lViiivCXMdElazQ/playlists

If they request a specific function, you need to send them the playlist for the video or the playlist for this specific function

When talking to someone, check the URL