What should we do when someone ask to reactivate a trial period

What should we do when someone ask to reactivate a trial period

It is essential in these cases to identify:

1- Why the user is requesting to reactivate his trial period.
We can reactivate their trial period if they meet the following criteria:
  1. A year has passed since they tested our application
  2. They used the app when the enterprise plan was still available
  3. They were unable to test the app due to external reasons.
It is essential to know why they want to reactivate the trial period since we will not be able to reactivate it in some cases.

2- The application in which the user is requesting reactivation

It is essential since, in some cases reactivating the trial period will be easy.

In the Automatic Catalog Maker, from the Admin, it is effortless to reactivate the trial period. With the red and green arrows, we will seek to activate the trial period of the plan that the user wants to try, be it the Enterprise, Business, Personal or Premium plan.



In Kodbar, Flook, which are applications to which we do not have access to the interface, it isn't easy to reactivate the trial period since Shopify is in charge of activating the trial periods.

If the user requesting the reactivation of the Free trial is Kodbar in Wix, it is possible to reactivate the trial period; only the following information is needed:
  1. Main email account
  2. Domain web