General
How to add a border to products cells
In order to change add a border products cells you can use this code in the advanced customization tool: You can copy the code from here: .nis-page-product .nis-page-cell-container { border: 1px solid !important ; border-color: black !important ; }
What to do if a user asks us for an extension of the plan for free
If a user contacts us to request an extension of their trial period or requests free months because they could not use our app well, what we must do is: -Consult why they could not use the app correctly. -Check in the admin link how many times they ...
What should we do when someone wants to cancel a subscription
We must always ask why they want to cancel it and see if it is possible to persuade them not to cancel their subscription but to choose a lower or better plan. If the user decides not to continue with the subscription, we should do the following: If ...
What should we do when someone ask to reactivate a trial period
It is essential in these cases to identify: 1- Why the user is requesting to reactivate his trial period. We can reactivate their trial period if they meet the following criteria: A year has passed since they tested our application They used the app ...
Customer Service Tips for Catalog Maker
The CSV file It is only for users who do not have a store or do not want to add products to their store and only want them in the Now In Store catalog. So it is infrequent that a Shopify Magento needs it. They can use products available in their ...
Now In store Customer Service Tips.
1. Always check if someone has an active subscription or not before talking to them. If he/she didn't, it means it is a potential sale, so you should do your best never to break the dialogue before he/she is happy, which means: * Never say no, it is ...
Where can I find my requested free templates?
As the Now In Store team, we offer a large number of free templates for people to make use of. To request a template you just have to subscribe to our email list. After joining it, you will receive a confirmation email. After answering that ...
How to request a Collaborator account on Shopify and Wix
Collaborator Accounts help us view our applications directly from user accounts. To request the Collaborator Accounts, we must do the following: If it is in Shopify, we need: Request a partner account that allows us to access the applications and ...
Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...